Terms and Conditions
Last updated: July 12, 2026
These Terms and Conditions of Use (hereinafter, the "Terms") constitute a binding agreement between AXPA Systems S.L.U. (hereinafter, "AXPA", "we", or the "Provider"), with Tax ID B26941039 and registered office at CR. Baños de Arteixo, 33, 15008, La Coruña (Spain), and the natural or legal person who accesses, registers for, or uses the AXPA Systems platform (hereinafter, the "Platform"), whether through the web application or the mobile application (hereinafter, the "User"). Registration, access, or use of the Platform implies full, express, and unreserved acceptance of these Terms and of the documents they refer to (Legal Notice, Privacy Policy, and Cookie Policy). If the User does not agree with these Terms, they must refrain from using the Platform.
1. Purpose and Description of the Service
AXPA Systems is a technology platform of an INFORMATIONAL nature and for PLANNING SUPPORT of operations with unmanned aerial systems (UAS/drones). Depending on the contracted plan and on an evolving basis, the Platform offers: planning and design of flight operations and trajectories; fleet management and aircraft maintenance; operational viability analysis; cartographic and three-dimensional geometry visualization; access to reference information (UAS geographic zones, meteorological information, satellite navigation data, spectrum, and other datasets); tools to support regulatory compliance and risk-analysis methodologies (such as SORA); management of organizations, users, and permissions; and related features. Under these Terms, AXPA Systems S.L.U. acts solely as the provider of the Platform (software and data) and NOT as a drone operator, an air traffic service provider (ATS/U-space), an aeronautical authority, or an advisor in operational decision-making; the Platform is a software tool that does not execute, authorize, or supervise real flights. Other companies of the AXPA group (for example, AXPA Operations S.L.U.) may provide unmanned aircraft operation services or other professional services; such services are unrelated to the Platform, are governed by their own contracts, and fall outside the scope of these Terms. AXPA Systems S.L.U. may modify, expand, or discontinue features in accordance with the modifications clause.
2. Definitions
For the purposes of these Terms: "Platform" means AXPA Systems' set of web and mobile applications, software, data, and services. "User" means any person who accesses or uses the Platform. "Organization" (or tenant) means the workspace that holds the licenses and groups one or more users. "Membership" means the link between a user and an Organization, with one or more roles. "Plan" means the commercial product that defines features, limits, and permissions. "License" means an Organization's active subscription to a Plan. "Feature" (entitlement) means each capability a Plan grants. "Seat" means a license slot assignable to a user. "Floating license" means one consumed through on-demand concurrent uses. "Distributor" or "Partner" means an organization authorized to resell or provision licenses. "User Content" means the data the User or its Organization enters into the Platform. "Consumer" means a natural person acting for purposes outside their business or professional activity.
3. Acceptance, Legal Capacity, and Minimum Age
Use of the Platform requires legal capacity to enter into contracts. The User declares that they are over 18 years of age or, failing that, have the authorization of their legal representative, and that they have the necessary powers to bind themselves on their own behalf or on behalf of the Organization they represent. Where the User acts on behalf of a legal entity, they warrant that they are duly empowered to bind it, with that legal entity being the contracting party. Professional use of the Platform (operators, consultants, trainers, distributors) presupposes that the User acts within the framework of their business or professional activity.
4. Registration, Account, and Credential Security
To access most services, the User must register by providing truthful, accurate, current, and complete information, and keep it so. The User is responsible for the safekeeping and confidentiality of their credentials and for all activity carried out under their account, including the actions of members of their Organization. If the Organization uses Single Sign-On (SSO) integration or auto-provisioning (SCIM), the Organization is solely responsible for the security of its identity provider and the proper assignment and revocation of access to its employees. They must immediately notify AXPA of any unauthorized use or security breach. AXPA may suspend accounts with false or duplicate information, or that compromise security. An account is personal and non-transferable: sharing credentials or transferring access to third parties outside the Organization and license mechanisms provided by the Platform is prohibited.
5. Organizations, Memberships, and Roles
The Platform is structured into Organizations (multi-user workspaces). Licenses are always acquired and held at the Organization level, never at the individual user level. Each user is linked to one or more Organizations through Memberships, with roles that determine their permissions (owner, administrator, pilot, observer, or others as defined). The owner and administrators of the Organization are responsible for managing members, assigning license seats, configuring permissions, and ensuring proper use of the Platform within their Organization. The Organization is responsible for compliance with these Terms by its members. AXPA may treat instructions received from an administrator as coming from the Organization.
6. Licensing Model (Plans and Features)
Access to features is governed by a licensing model based on Plans and features (entitlements). A Plan defines the set of features, numerical limits (e.g., number of aircraft, seats, or storage), and permissions included. An Organization may hold several licenses simultaneously whose capabilities AGGREGATE according to predefined rules (sum, maximum, activation, or override). There are derived plans that inherit the capabilities of a base plan. AXPA may offer additional packs, top-ups, usage quotas, or add-ons that accumulate on top of the base license. The applicable limits, quotas, and capabilities are those of the plan actually contracted and can be consulted in the Plans section and in the Organization panel. Consumption exceeding the included quotas may require contracting additional capacity.
7. License Consumption Modes
A single license may be consumed in different modes, independently of the plan's features: (a) Organization-wide: all members enjoy access automatically; (b) Per seat: the Organization has a number of seats that the administrator explicitly assigns to specific users; (c) Floating: a set of N concurrent uses that members take and release on demand, without fixed assignment. In floating mode, access is granted while uses are available at the time of the request; AXPA does NOT guarantee the availability of a concurrent use at a given moment if the number of simultaneous users reaches the contracted capacity. To support operational continuity in environments with intermittent connectivity, the system may temporarily keep a use reserved during a grace window after the last sign of activity, after which the use is released back to the pool.
8. Plans, Free Trials, and Free Plan
AXPA may offer a Free Plan with limited features and persistence, as well as free trials of a fixed duration. The Free Plan may not include the retention (persistence) of operations or other data; the User is responsible for exporting or backing up the information they wish to keep. To ensure service efficiency and comply with the principle of data minimization, AXPA reserves the right to delete Organizations and accounts under the Free Plan after a prolonged period of inactivity (e.g., 12 consecutive months without login), subject to prior notice to the user. Free trials convert or expire as indicated upon contracting; AXPA may limit them to one per Organization or user and revoke them in the event of abuse. If an Organization has no active paid license, the Free Plan will automatically apply, with the limitations this entails.
9. Prices, Taxes, Billing, and Renewal
Plan prices are shown on the Platform and may vary by region, currency, and billing period (monthly or annual). Unless otherwise indicated, prices are stated exclusive of taxes; applicable taxes (VAT or others) will be added according to the regulations and the User's tax residence. The User is responsible for providing correct billing data, including, where applicable, a valid tax identifier (Tax ID/VAT). Payment is handled through external payment providers (currently Stripe; in the future, other providers, in-app payment platforms, or a Merchant of Record); AXPA does not store full card data. Subscriptions renew automatically for periods equal to the one contracted, at the price in force, unless previously cancelled. AXPA may modify rates by giving at least 30 days' notice; the new rates will apply from the next renewal. Non-payment will entitle AXPA to suspend or cancel the license after the corresponding retries and notices.
10. Cancellation and Refund Policy
The User may cancel their subscription at any time from the billing portal or their account settings. Cancellation takes effect at the end of the current billing period: the User retains access until that date and no new charges are generated. Except as required by mandatory law or as provided for consumers in the withdrawal clause, amounts corresponding to periods already started are NOT refundable, in whole or in part, and partially used periods, consumed usage quotas, packs, and add-ons are not refunded. AXPA may offer refunds at its sole discretion and on an exceptional basis, without this constituting a precedent or future obligation.
11. Right of Withdrawal (Consumers)
If the User is a consumer (a natural person acting for purposes outside their business or professional activity) and resides in the European Union, they have the legal right to withdraw from the contract within 14 calendar days from its conclusion, without the need for justification. However, since this is the supply of a service and digital content, a consumer who expressly requests and consents to the immediate commencement of performance acknowledges that they WILL LOSE their right of withdrawal once the service has been fully performed, and agrees to pay the proportional part of the service already provided if they exercise withdrawal during its performance. To exercise it, the consumer may communicate this unambiguously to info@axpagroup.com. This right does not apply to professional Users (companies, self-employed persons, and professionals contracting in the course of their activity).
12. Licenses Acquired Through Distributors and Partners
Certain licenses may be acquired through distributors, resellers, trainers, or partners authorized by AXPA ("Distributors"), or be provisioned by them from their inventory. In such cases: (a) the commercial relationship, the charge, and, where applicable, the invoicing of the end customer may correspond to the Distributor and be governed by its own conditions; (b) nevertheless, use of the Platform is in any case subject to these Terms, which prevail with regard to the provision of the software service; (c) AXPA provides that service but is not a party to the agreements between the Distributor and the end customer, nor is it liable for commitments assumed by the Distributor; (d) first-level support may be provided by the Distributor where agreed, with escalation to AXPA where appropriate. Partner status, its inventory, and its obligations are governed by a separate partner agreement.
13. Educational Licenses (EDU Program)
Educational licenses (classroom programs and individual student licenses) are granted exclusively for training and learning purposes, and NOT for commercial or production operations. They are usually temporary and expire at the end of the course or academic period. The educational institution or trainer is responsible for the use made by its students and for the truthfulness of their educational status. AXPA may verify eligibility and revoke educational licenses used outside their intended purpose.
14. In-App Purchases (IAP)
Where the subscription is contracted through a third-party app store (Apple App Store, Google Play, or others), the purchase, its charge, its renewal, and its refund policy will additionally be governed by the conditions of that store, which the User accepts with the transaction. In such cases, cancellation or refund procedures may need to be carried out through the corresponding store. AXPA will activate the license once the purchase is validated. In the event of a conflict between the store's conditions and these Terms regarding payment, the store's conditions will prevail; in all other respects, these Terms will govern.
15. Mobile Application and Offline Operation
The mobile application (including the field planner) may function partially offline, storing data on the device and synchronizing it later. AXPA grants a personal, limited, non-exclusive, non-transferable, and revocable license to install and use the application on devices controlled by the User, in accordance with these Terms. The User is responsible for: (a) the security of their device; (b) having connectivity and downloading the necessary updates and reference data before operating in areas without coverage; (c) verifying that locally cached data is up to date. Data stored offline may not reflect the most recent information. AXPA does not guarantee the integrity of unsynchronized data or the preservation of local data in the event of device failures.
16. Acceptable Use and Prohibited Conduct
The User agrees to use the Platform in accordance with the law, good faith, public order, and these Terms. The following is prohibited, by way of example and not limitation: (a) using the Platform for illegal, fraudulent, or unauthorized purposes, or to plan or facilitate operations contrary to aeronautical regulations; (b) accessing or attempting to access areas, accounts, data, or systems belonging to others; (c) introducing viruses, malware, or harmful code, or carrying out attacks against the availability or security of the service; (d) reproducing, copying, distributing, reselling, or commercially exploiting the Platform or its content without authorization; (e) decompiling, disassembling, or reverse engineering the software, except to the extent mandatorily permitted by law; (f) extracting data in bulk or in an automated manner (scraping), circumventing technical or license limits, or sharing credentials to exceed the contracted seat or use restrictions. Legitimate use of APIs provided by AXPA is subject to rate limits, and abuse will result in suspension; (g) impersonating identities or falsifying the information provided; (h) exposing personal, confidential, or trade secret data through the use of public sharing links generated on the Platform, the Organization being solely responsible for such exposure; (i) using the Platform to develop a competing product or service. Breach will entitle AXPA to suspend or terminate access immediately.
17. Air Safety and Operational Responsibility (Essential Clause)
THIS IS AN ESSENTIAL CLAUSE OF THE CONTRACT. The Platform is a tool of an EXCLUSIVELY INFORMATIONAL nature and for PLANNING SUPPORT. AXPA does NOT guarantee the accuracy, completeness, currency, availability, or suitability of the data, calculations, viability analyses, geometries, SORA results, meteorological, cartographic, UAS geographic zone, NOTAM, satellite navigation, spectrum information, or any other content displayed. All information is provided "AS IS" and "AS AVAILABLE", for support purposes, and IN NO CASE replaces official publications and sources (AIP, official NOTAMs, ENAIRE and air traffic service providers, civil aviation authorities, and official meteorological services). Since the software is not aeronautically certified for critical systems (e.g., DO-178C), the Platform must not be used as a primary navigation system nor in high-risk operations where a software failure could directly cause death, severe personal injury, or severe environmental damage. The OPERATOR and the REMOTE PILOT are the SOLE AND EXCLUSIVE PARTIES RESPONSIBLE for: (a) verifying all information with official sources before each operation; (b) the planning, decision, execution, and safety of the flight; (c) complying with all applicable regulations, including Implementing Regulation (EU) 2019/947, Delegated Regulation (EU) 2019/945, Royal Decree 517/2024, and any other national, regional, local, or international regulation in force; (d) obtaining the required authorizations, operational declarations, registrations, insurance, and coverage; (e) ensuring the airworthiness of the aircraft and the competence and qualification of the pilot. AXPA assumes NO liability whatsoever for personal, material, environmental, or any other kind of damage, or for penalties, arising from flight operations planned or executed with the support of the Platform. The decision to fly and all its consequences always rest, wholly and exclusively, with the operator and the pilot.
18. Third-Party Data and External Sources
The Platform integrates or displays data from third parties and external sources (including, among others, aeronautical bodies, cartographic providers, meteorological services, satellite navigation systems, and public datasets). Such data may be subject to its own conditions, contain errors, delays, or gaps, become unavailable, or change without prior notice. AXPA acts as a mere technical intermediary in its presentation and does NOT guarantee or take responsibility for its accuracy, currency, or continuity. The use of third-party services linked from the Platform is governed by the conditions of those third parties.
19. Artificial Intelligence and Experimental (Beta) Modules
Some features may be based on artificial intelligence models, heuristics, simulations, or automated processes, and others may be offered on an experimental, beta, or preview basis. Their results are INDICATIVE, may contain inaccuracies or errors, and do not constitute advice or an official determination. Experimental features are provided "as is", may be modified or withdrawn at any time and without prior notice, and may be subject to usage limitations. The User must independently validate any result before basing an operational decision on it.
20. Intellectual and Industrial Property of the Platform
All software, source and object code, algorithms, models, databases, designs, interfaces, documentation, trademarks, logos, trade names, and other content of the Platform are the exclusive property of AXPA or its licensors and are protected by intellectual and industrial property regulations. Contracting a license grants the User a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right of use, restricted to the purpose of the Platform and the validity of the plan, without transferring any property right. Any unauthorized exploitation is prohibited. AXPA may use the customer's name and logo as a commercial reference only if the customer authorizes it. Any suggestion or feedback the User provides may be freely used by AXPA to improve its products, without compensation.
21. User Content and Data Ownership
The User and/or its Organization retain ownership of the data and content they enter into the Platform (fleet data, operations, geometries, trajectories, parameters, and other proprietary content, the "User Content"). The User grants AXPA a worldwide, non-exclusive, and limited license to host, reproduce, process, and display such Content to the extent strictly necessary to provide the service, ensure its security, and comply with legal obligations. AXPA will NOT use identifiable User Content for purposes other than providing the service and, in particular, will NOT use it to train or improve models, algorithms, or features, nor for statistical or product-improvement purposes, unless the User expressly and separately consents. The User warrants that they hold the necessary rights over the Content they provide and that it does not infringe third-party rights or applicable regulations.
22. Personal Data Protection and Data Processing
The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms. With respect to account, billing, and usage data, AXPA acts as Data Controller. With respect to the personal data of third parties that the User or its Organization incorporates into the Platform in the course of its activity (for example, data managed by a consultancy on behalf of its client), AXPA acts as Data Processor and will process such data solely in accordance with the customer's documented instructions. AXPA makes available, to customers who request it, a Data Processing Agreement (DPA) in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR), which will govern such processing and will prevail over these Terms with respect to personal data processed on behalf of the customer. The customer, as controller of that data, warrants that it has a sufficient legal basis for its processing.
23. Confidentiality
Each party undertakes to maintain the confidentiality of the non-public information it accesses by reason of this relationship (including unpublished prices, partner conditions, the other party's data, and undisclosed features of the Platform) and not to use it for purposes unrelated to this relationship, except where legally obliged to disclose. This obligation survives the termination of the contract.
24. Availability, Maintenance, and Service Levels (SLA)
AXPA will use reasonable efforts to keep the Platform available and operational, but provides it "as available", without guaranteeing uninterrupted or error-free operation. AXPA may carry out maintenance, update, or correction tasks that involve interruptions, endeavoring to minimize their impact. Unless a service level agreement (SLA) is expressly agreed in writing in the specific conditions of Enterprise plans or in a specific agreement, AXPA assumes no commitments regarding availability (uptime), response times, or credits for unavailability. The reference to "priority support" in certain plans refers to attention priority and does not constitute an SLA unless expressly agreed.
25. Data Retention, Export, and Deletion
While the subscription is active, User Content remains accessible in accordance with the contracted plan. In the event of expiration, non-payment, or cancellation that entails the loss of capabilities of a higher plan (for example, the move to the Free Plan), AXPA will retain the User Content for a reasonable grace period, during which such content may be placed in read-only mode or with restricted access, in order to allow the User to reactivate the service or request the recovery or export of their data. After that grace period, and with prior notice, AXPA may delete the Content exceeding the capabilities of the current plan, except for data it must retain by legal obligation. The User is responsible for backing up the information they consider relevant. Account deletion is governed by the Privacy Policy.
26. Suspension and Termination of the Contract
AXPA may suspend or terminate, wholly or partially and immediately, access to the Platform in the event of: (a) breach of these Terms; (b) non-payment; (c) use that compromises the security, integrity, or availability of the service or of third parties; (d) a request from a competent authority or a legal obligation; (e) risk of fraud or reputational harm. Where reasonably possible and the cause allows, AXPA will give prior notice and an opportunity to remedy. The User may terminate the contract by cancelling their subscription and/or deleting their account. Termination does not exempt the User from paying amounts already accrued. Clauses that by their nature must survive (intellectual property, liability, confidentiality, applicable law, and jurisdiction) will remain in force after termination.
27. Disclaimer of Warranties
To the maximum extent permitted by law, the Platform and all its content, data, and features are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including, without limitation, those of merchantability, fitness for a particular purpose, accuracy, non-infringement, or absence of errors or interruptions. AXPA does not warrant that the Platform will meet the User's needs or that the results obtained will be correct or reliable for operational purposes. Nothing in the foregoing excludes the warranties that are mandatory for consumers under the law.
28. Limitation of Liability
To the maximum extent permitted by law, AXPA shall not be liable for: (a) damages arising from the use of the information or results of the Platform for flight operational decision-making, which are the sole responsibility of the operator and the pilot; (b) the unavailability, interruptions, or errors of the service; (c) the loss, corruption, or lack of synchronization of data due to causes beyond AXPA's reasonable control; (d) indirect, incidental, special, or consequential damages, lost profits, and loss of opportunity, data, or goodwill. AXPA's total and cumulative liability to the User, on any account and regardless of the basis of the claim, shall be limited to the amount actually paid by the User to AXPA for the service in the 12 months prior to the causative event. No provision of this section excludes or limits liability that cannot be legally excluded (willful misconduct, gross negligence, personal injury due to negligence, or mandatory consumer rights).
29. Indemnification
The User shall hold AXPA, its directors, employees, and collaborators harmless against any claim, demand, penalty, damage, loss, cost, or expense (including reasonable attorney's fees) arising from: (a) the breach of these Terms or of applicable regulations by the User or by the members of its Organization; (b) flight operations planned, decided, or executed by the User; (c) the User Content or the infringement of third-party rights; (d) misuse of the Platform. AXPA will notify the User of the claim and may participate in its defense.
30. Export Control, Sanctions, and Compliant Use
The User undertakes to comply with applicable export control, international sanctions, and trade regulations, including those of the European Union, Spain, and, where applicable, other jurisdictions. The User declares that they are not subject to sanctions and do not appear on lists of restricted persons or entities, and that they will not use the Platform for prohibited purposes, users, or destinations, nor in unauthorized military or sensitive end-use contexts. Technology related to unmanned systems may be subject to restrictions; the User is responsible for obtaining the authorizations that may correspond to them.
31. Modifications to the Terms and the Service
AXPA may modify these Terms to adapt them to legal, technical, feature, or business model changes. Substantial modifications will be notified to the User at least 15 days in advance by reasonable means (notice on the Platform or email). Continued use after they take effect will imply acceptance; if the User does not accept them, they may terminate the contract and stop using the Platform. AXPA may also modify, add, or discontinue features of the service, endeavoring to preserve the essential functionalities of the contracted plan during its validity.
32. Force Majeure
AXPA shall not be liable for the failure or delay in its obligations when due to force majeure or causes beyond its reasonable control, including, without limitation, failures of infrastructure or telecommunications providers, cyberattacks, supply outages, natural disasters, conflicts, acts of authority, or pandemics.
33. Assignment, Subcontracting, and Independence of the Parties
The User may not assign their contractual position, their licenses, or their rights or obligations without the prior written consent of AXPA, except as provided for the transfer of managed organizations within the Platform itself. AXPA may assign the contract to companies of its group or in the context of corporate transactions, and may subcontract third parties to provide parts of the service (for example, cloud infrastructure or payments), being responsible for their proper provision. The parties are independent contractors; nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.
34. Communications and Notices
AXPA's communications to the User will be made through the Platform or by email to the address associated with their account, which the User undertakes to keep up to date. The User agrees to receive through these means service-related communications (operational, security, legal, and billing notices), which are not of an advertising nature. For legal or support matters, the User may contact info@axpagroup.com.
35. Severability, Entire Agreement, and No Waiver
If any clause of these Terms is declared null or unenforceable, such nullity will not affect the rest, which will remain valid; the affected clause will be interpreted or replaced by another valid one that respects its purpose. These Terms, together with the Legal Notice, the Privacy Policy, the Cookie Policy, and, where applicable, the specific conditions of a plan or agreement, constitute the entire agreement between the parties regarding their subject matter and supersede any prior agreement. Organizations with an Enterprise Plan may be subject to an individually negotiated Master Service Agreement (MSA). AXPA's failure to exercise or delay in exercising a right will not constitute a waiver thereof. In the event of conflict, the specific conditions or the MSA agreed in writing will prevail over these general Terms.
36. Governing Law, Language, and Dispute Resolution
These Terms are governed by Spanish law. The Spanish-language version is the authentic and prevailing version; translations into other languages (English, Chinese, or others) are offered as a courtesy and, in the event of discrepancy, the Spanish version will prevail. For the resolution of any dispute, the parties submit to the Courts of the city of La Coruña (Spain), waiving any other jurisdiction that may correspond to them, unless a mandatory rule provides otherwise. If the User is a consumer, this submission does not deprive them of the protection of the mandatory provisions of their country of residence or of the jurisdiction legally corresponding to them; they may also resort to the European online dispute resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.